The application in your application portal must be at Grant to be Confirmed status by December 31st to be considered for a grant. Your D and E files have to be in Submitted status for your application to reach this stage.

Generally speaking, no exceptions will be made. However, homeowners or Service Organizations may write to NRCan about their case if they feel like there are extenuating circumstances that should be considered that prevented the application from moving forward by the deadline. In general, flexibility on the deadline will not be provided to homeowners for these reasons:

• Due to a Service Organization office closure during the holiday period, or an Energy Advisor’s holiday schedule
• If their EnerGuide files are not submitted or are in the wrong status
• If they are unable to obtain their receipts from contractors

If a Service Organization or homeowner encounters a technological failure in NRCan’s system that can be validated by NRCan’s IT team, or if a mistake is made by an NRCan program officer resulting in an application not moving forward by the deadline, flexibilities will be reviewed and considered on a case by case basis.

Contact NRCan directly at 1-833-674-8282 or canadagreenerhomesgrant-subventionmaisonsvertes@nrcan-rncan.gc.ca. Please ensure well in advance that you are able to log-in to ensure that support can be provided.